Questions about your account, your subscription, or the app — this is the place.
We read every message and usually reply within 3 business days.
Subscriptions are billed by the app store you bought them from, so they're cancelled there — not in the Feltune app.
iPhone or iPad: open Settings, tap your name, then Subscriptions, choose Feltune and tap Cancel.
Android: open the Google Play Store app, tap your profile icon, then Payments & subscriptions → Subscriptions, choose Feltune and tap Cancel.
Either way your access continues until the end of the period you've already paid for. Deleting the app does not cancel a subscription.
Feltune subscriptions are purchased through the app stores, and refunds are handled by the store rather than by us. If you bought on iPhone or iPad, request one at reportaproblem.apple.com. If you bought on Android, use your Google Play order history. If something still looks wrong on our side, email us and we'll look into your account.
On iPhone or iPad, open Feltune, go to Settings and tap Restore Purchases, making sure you're signed in with the same Apple Account that made the purchase. On Android, access is restored automatically once you're signed in to the Google Account that made the purchase — reopening the app is usually enough. If it still doesn't unlock, email us with the address on your Feltune account and we'll fix it.
Both unlock the full library with no ads and no interruptions. Basic streams in high-quality compressed audio (AAC 256 kbps). Plus streams in true lossless (FLAC) and adds the full-screen ambient mode.
You can do it yourself at feltune.com/delete-account — we'll email you a verification code first. Deleting your account is permanent, and it does not cancel an active subscription; cancel that in the App Store or Google Play first, or you may keep being charged.
No — and this is a hard rule, not a preference. Every track on Feltune comes from a real, verified artist under a direct agreement with us. Submissions are screened for AI-generated material, and anything that fails that screen is rejected outright.
Start at artists.feltune.com. The application, agreement, and upload flow all live there. Artist account questions are best sent to the same support address below.
Include the email address on your Feltune account so we can find you.
We'll reply to within 3 business days.