← feltune.com

Privacy Policy

Version 1.1.0 · Last updated: May 27, 2026

This Privacy Policy explains how Feltune, a Wyoming limited liability company ("feltune", also referred to as "Feltune", "we", "us", or "our") collects, uses, discloses, and protects information when you use the Feltune mobile application and related services (collectively, the "Service").

By using the Service, you agree to the practices described in this Privacy Policy.

If you have any questions, contact us at support@feltune.com.

1) What Information We Collect

A. Account and Profile Information

• Sign-in information such as your email address (if you sign in with email) or an Apple sign-in identifier (if you use Sign in with Apple).
• User profile data you choose to provide (for example, a display name), if applicable.

B. Content and Usage Information

When you use the Service, we may collect information about your interactions, such as:

• Tracks you play, and general playback activity (for example, starts, stops, and completion).
• Actions you take in the app such as favoriting/collecting tracks, creating or renaming "Vibes" modules, adding/removing tracks from modules, and related interactions.

Important: Feltune is a streaming service. We do not provide a feature for downloading tracks for permanent offline ownership.

C. Device and Diagnostics Information

We collect diagnostics data to maintain and improve Service reliability and performance, such as:

• Device type/model, operating system version, app version, language/region settings.
• Crash logs and performance data (for example, when the app crashes or encounters errors).

D. Approximate Location (Not Precise GPS)

We may infer a general location (such as country/region) from network signals (e.g., IP address region) for security, fraud prevention, service integrity, and analytics.

We do not collect precise GPS location unless explicitly requested and enabled by you (and the Service does not currently require precise location).

E. Payment and Subscription Information

If you purchase a subscription through Apple In-App Purchase:

• Payments are processed by Apple. We do not receive your full payment card details.
• We may receive subscription status information (for example, whether a subscription is active) to provide access to subscribed features.

2) How We Use Information

A. Provide and Operate the Service

• Authenticate users and maintain accounts.
• Deliver streaming audio and related content.
• Sync your in-app data (such as favorites and Vibes modules) if cloud sync is enabled.

B. Improve and Develop the Service

• Understand how users interact with the Service.
• Measure feature performance and improve the user experience.

C. Reliability, Debugging, and Performance

• Detect, diagnose, and fix crashes and technical issues.
• Monitor app performance to improve stability.

D. Security, Integrity, and Fraud Prevention

• Prevent abuse, fraud, and unauthorized access.
• Detect suspicious activity, including behavior that may indicate automated misuse or manipulation (for example, activity inconsistent with normal user behavior).
• Enforce our policies, including content and account integrity rules.

E. Compliance and Legal Obligations

• Comply with applicable laws and lawful requests.
• Protect the rights, safety, and property of users, Feltune, and others.

3) How We Share Information

We do not sell your personal information. We share information only as described below:

A. Service Providers (Processors)

We use third-party service providers to operate the Service. These providers may process information on our behalf, under contractual safeguards:

• Supabase (authentication and database hosting): stores account and app data needed to provide the Service (e.g., user profiles, favorites/Vibes data, and related records).
• Cloudflare (storage and content delivery, including Cloudflare R2 and CDN): delivers audio and cover images and may process network request data required to serve content.
• Google Firebase Crashlytics: helps us diagnose crashes and stability issues.

B. Apple (In-App Purchases and Sign in with Apple)

• If you subscribe via Apple In-App Purchase, Apple processes the transaction and may provide us subscription status signals needed to unlock features.
• If you use Sign in with Apple, Apple provides an authentication token/identifier needed to sign you in.

C. Legal, Safety, and Enforcement

We may disclose information if we believe it is reasonably necessary to:

• Comply with law, regulation, legal process, or governmental request.
• Protect the security and integrity of the Service.
• Prevent fraud or address abuse.
• Protect rights, property, or safety of users, Feltune, or others.

D. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

4) Crash Reporting

Firebase Crashlytics — We use Firebase Crashlytics to diagnose and fix crashes and stability issues. Crash reports may include device information, app version, and crash logs.

5) No Advertising and No Sale of Personal Information

• Feltune does not display third-party advertising.
• We do not sell your personal information.
• We do not use your information for targeted advertising.

6) Data Retention

We retain information only for as long as necessary to:

• Provide the Service,
• Comply with legal obligations,
• Resolve disputes,
• Enforce agreements, and
• Maintain security and integrity.

Retention periods can vary depending on the data type and purpose. For example:

• Account and cloud-synced data may be retained while your account remains active.
• Diagnostics and analytics data may be retained for a limited period consistent with operational needs, and may be aggregated or anonymized.

You may request deletion as described below.

7) Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8) Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

Account Deletion / Data Deletion Requests

You may request deletion of your account and associated data by contacting us at support@feltune.com.

We may need to verify your identity before processing requests.

Note: Some information may be retained as required by law, for security, or for legitimate business purposes (such as preventing fraud or enforcing policies).

9) International Data Transfers

Feltune may use service providers that process and store information in multiple countries. Your information may be transferred to and processed outside your country/region of residence. We take steps designed to ensure appropriate safeguards for such transfers, as required by applicable law.

10) Children's Privacy

The Service is not directed to children under 13 (or under the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us at support@feltune.com and we will take appropriate steps.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the "Last updated" date above. If changes are material, we will provide additional notice as required by law (for example, in-app notice).